Legal
Request deletion of your account and data
Effective 11 September 2026 · Last updated 11 September 2026
How to delete your WalkLingo account and the data attached to it, what gets deleted, and what is kept and for how long.
Delete from the app
This is the fastest route. In the app, tap My Page → Delete account and it is done on the spot.
You will see once more what gets deleted; after you confirm it cannot be undone.
Or request by email
If you have already uninstalled the app or cannot sign in, email the address below from the email address you signed up with. We cannot verify requests sent from any other address.
- Use Account deletion request as the subject.
- Tell us which sign-in method you used (Google or Apple).
- We reply to confirm within 3 business days.
- Once confirmed, everything is deleted irreversibly within 30 days.
If you change your mind, tell us at the same address before the deletion runs. Deleted data cannot be restored.
What is deleted
Deleting your account removes all of the following from our servers.
| Account | The identifier (UID) given to us by Google or Apple, your email address, your display name |
|---|---|
| Learning progress | Words you have learned, practice history, review deck |
| Learning settings | Scheduled call times, days and time zone; word reminder times |
| Device tokens | Push and VoIP tokens used to send notifications, operating system type |
| Plan | Your plan tier and usage records |
What is kept, and for how long
The two records below are kept after deletion, as required by law and to detect abuse. Anything that identifies you is deleted with your account; only the records themselves are retained.
| Payment records | 5 years — Korean Act on Consumer Protection in Electronic Commerce |
|---|---|
| Free-talk usage records (when you talked, for how long, tokens used) | 12 months — billing and abuse detection |
Conversation content and audio are never stored in the first place, so there is nothing to keep.
What stays on your device
Downloaded word packs, their audio files, and on-device settings are not on our servers, so we cannot delete them for you. They are removed when you uninstall the app.
If you have a subscription
Deleting your account does not cancel an app store subscription. Cancel it separately in your Google Play or App Store subscription settings.
We recommend cancelling before you delete your account.
Questions about this document? Write to [email protected].